Air canada Check in Policy

Everyones time is precious, passengers don't want to take headache of waiting in long queues at the airport. On that note, Air canada check in policy is introduced, and flyers are allowed to check in on the official website or using the mobile app and choose their preferred seats. But, the option of check in at the airport is always accessible and Air canada executive will give you assistance. The following has a detailed guide to the Air canada check in procedure.

Check in online


With the option of Air canada web check in passengers can check in for Air canada express flights operated by Jazz and Air canada flights. Passengers can avoid delays and are allowed to check in before 24 hours but deadline for international flights is 3 hours before departure time and 2 hours for Air canada domestic flights.

How to check in online with Air canada?


Following are the steps of Air canada check in online:

Air canada Check In Online
  • Visit the official website of Air canada.
  • Go to the plan option and from the drop-down click on the check in tab.
  • Now, the new screen is loaded and passengers has to enter booking reference code/Aeroplan ID/Air canada employee no./ticket no. and the last name.
  • Click on the continue tab.
  • View the Air canada cabin map and choose your preferred seat.
  • At the end passenger need to download the boarding pass.

Mobile Check in


Following is the procedure of mobile check in and passengers can check in 24 hours prior to their flight

Air canada Mobile Check In
  • Visit mobile.aircanada.com to acquire Air canada mobile services.
  • Click on the check in option.
  • Fill out all the details booking reference/Aeroplan number and last name of a passenger.
  • Choose the passenger you want to check in for.
  • To complete your check in process select your preferred seat and enter a number of checked luggage.
  • Air canada a lot you with an electronic boarding pass if you are eligible furthermore, to clear your check in filling out your email id or phone number.

Self service kiosks check in


Self service kiosks are placed at the airport site and it is easy to use but if you need any kind of help you can contact kiosk assist agents.

Self Service Kiosks Check In

Following are the points only when you can check in at the kiosk:

  • Passengers have to reserve their seat with Air canada or Air canada express flight and if their journey includes a connecting flight then their first flight should be with Air canada.
  • Passengers get a ticket through the official website of Air canada or mobile.aircanada.com
  • Passengers are flying with checked baggage but they need to deposit their bags at the baggage drop off counter 4 hours before scheduled departure.
  • If you are traveling as a group then you can check in up to 9 passengers at one time.
  • If a passenger wants to change their seat after checking in then you can do that on the kiosk main page fill in your flight information and click on the change seat tab and follow the instructions through the seat map.
  • Unaccompanied minors are not allowed to use this service.

Air canada check in time

If passengers are traveling within canada:


  • Passengers need to arrive at the airport 120 minutes before the scheduled departure flight.
  • You have to check in and drop off your baggage 45 minutes prior to the flight take off
  • You have to be there at the boarding gate before 30 minutes.
  • You have to reach 15 minutes prior at the boarding gate before it closes.

If passengers are flying to or from the U.S:


  • Passengers have to come to the airport 120 minutes before the scheduled flight time.
  • If passenger travel from Toronto and Montreal then they have to come 180 minutes prior to the airport.
  • You have to check in and drop off your baggage 60 minutes before the Air canada flight takes off.
  • If you are traveling from Toronto(YYZ) then you have to check in and drop your luggage 90 minutes prior.
  • You have to be there at the boarding gate within 30 minutes.
  • Travellers need to reach 15 minutes prior at the airport boarding gate before it closes.
  • If passengers are flying to the U.S., they have to complete U.S. Customs and Border Protection before departure to scheduled flight in Canada.

If travelers are traveling internationally including Mexico and the Caribbean:


  • Passengers have to come to the airport 180 minutes before the scheduled flight time.
  • If passenger travel from an international airport then they have to come 240 minutes prior to the airport.
  • You have to check in and drop off your baggage 60 minutes before the Air canada flight takes off.
  • If you are traveling from Toronto(YYZ) then you have to check in and drop your luggage 90 minutes prior.
  • You have to be there at the boarding gate within 45 minutes.
  • Travellers need to reach 30 minutes prior at the airport boarding gate before it closes.

Air canada early check in


If passengers check in their flight online or with their mobile phone then they can reach for early check in 24 hours before scheduled departure.

If passengers check in kiosks then they can check in early 12 hours prior to their scheduled departure flight.

Aeroplan check in


Aeroplan Check In

TD Aeroplan visa platinum cardholder, TD Aeroplan visa infinte cardholder, TD Aeroplan visa infinite privilege cardholder or TD Aeroplan visa business cardholder traveling on the same reservation will get priority check-in, free first checked bags, preferred pricing for any trip that starts on an Air Canada flight.

There will be no expiry date of Aeroplan points held with Aeroplan members.

Air canada check in documents


If you are Travelling within canada, to or from the U.S., and on other international flights following are the check in and boarding gate requirements:

Passengers must have a passport, nexus card, or other valid government-issued identification documents that present their full name and date of birth of a passenger.

Air canada check in restrictions


Following are the restrictions for check in:

  • If you are check in as an unaccompanied minor, travelling with a pet.
  • Passengers require to request a wheelchair, medical assistance, and a special meal.
  • If you are flying in a group of more than 9 passengers.

Boarding check in zone


Flights run by Air canada is boarded by zone. priority check in guests is in zone 1 and 2. when passengers get an Air canada boarding pass which zone they are traveling to is printed on it.

  • When passenger travel as an Aeroplan super elite member or travel in business class or in premium rouge on the Caribbean or domestic flight board with zone 1.
  • When traveler travel in premium economy class or premium rouge on an international flight or purchase a latitude fare as star alliance gold or Aeroplan member board with zone 2
  • If a passenger purchases a comfort fare or preferred seat that are eligible for zone 3 boarding.
  • If you are check in on a flight operated by Air canada express then you are boarding with zone 4
  • If you are check in on a flight operated by Air canada and Air canada rouge then you are boarding with zone 4 or zone 5.
  • When you are traveling on economy basic fare then you are invited to board with zone 6.

Frequently Asked Questions


A passenger is not eligible to get a boarding pass to fly on the Air canada plane or your seat might be a lot for a standby passenger.

Air canada representatives will available 24x7 to guide their customers. passenger can call +1-888-526-4112 to get information regarding check in with Air canada.

If a passenger check in by website or mobile app then customer support will give you assistance or you can call +1-888-526-4112. if you are checking in using a self-service kiosk at Air canada airport then kiosk assit agents will help you.

The passenger needs to request the Air canada executive to change their seat after check-in they might change your seat However, it totally depends on the availability of the seat in the aircraft.

Call: +1-800-221-1212